Receiving an email from your employer with an Arkevia activation code is often the starting point of a little confusion. The official portal for employees is myarkevia.com, not arkevia.com, which corresponds to the employer portal. This distinction, rarely mentioned in online guides, causes a good portion of first connection failures. Here’s how to proceed smoothly to activate your personal space and secure your documents.
Employer portal and Arkevia employee space: two addresses, two uses
Before typing anything into your browser, clarify a point that is often a source of error. The domain arkevia.com is the portal intended for companies, not for employees. Your personal digital safe is located at myarkevia.com.
Why does this clarification matter so much? Because if you try to register on the wrong portal, you simply won’t find an account creation form. You’ll be going in circles on pages designed for your company’s HR managers, without ever accessing your pay slips.
When you’re looking to finalize your registration at www.arkevia.com, keep in mind that employee access always goes through myarkevia.com. Add this address to your favorites from your first visit to avoid any future confusion.
Activating the MyArkevia account with the employer code
Registration does not work like on a typical site where you freely choose a username. Here, it’s your employer who triggers the process by sending you an activation code, usually via professional email or internal mail.
What the activation message contains
You receive a link pointing to myarkevia.com, along with a unique code. This code is personal and for one-time use only. It associates your identity with a personal storage space where your employer can deposit your digital pay slips.
If you haven’t received anything, check your spam folder. If there’s no message at all, contact your HR department directly: they are the only ones who can trigger the sending of a new code.
The concrete steps on the employee portal
- Open the link received by email or go to myarkevia.com, then enter the activation code provided by your employer.
- Provide a personal email address (not your professional address), as this is the only recovery channel in case you forget your password.
- Create a strong password, then accept the terms of use of the digital safe.
The choice of personal email address deserves attention. If you use your professional address and leave the company, you lose the only means to reset your password. There is no alternative recovery channel: no SMS, no secret question. Everything goes through this email declared at the time of activation.
Enhanced authentication on MyArkevia since summer 2026
Since August 2026, Cegedim has deployed a generalized two-factor authentication (2FA) on MyArkevia accounts. After entering your password, you receive a temporary code to enter to validate the connection.
This change slightly alters the login routine. Be prepared to have your phone or personal email inbox accessible every time you want to check your documents. The double verification adds a few seconds to the process, but it protects your space from unauthorized access, which is far from trivial for a safe containing several decades of pay slips.
Have you already created your account before this update? The 2FA applies automatically, without any action on your part. During your next login, the portal will simply ask you to validate the code received.
Lost Arkevia password: the recovery procedure
Password reset is exclusively done through the email address declared at the time of activation. This is the only backup door. Here’s why this constraint sometimes poses a problem.
If you provided a professional email address and no longer have access to it (leaving the company, changing providers), there is no automated procedure to recover your account. You will need to contact Cegedim support and verify your identity, which can take time.
- Go to the myarkevia.com login page and click on the forgot password link.
- Enter the email address associated with the account. A reset link will be sent within minutes.
- If the address used is outdated, prepare an ID and your last pay slip before contacting support.
This strict operation explains why the step of choosing a personal email during registration conditions the rest of your experience on the portal.
Document retention and independence from the employer
Your MyArkevia space belongs to you. Even after resignation, dismissal, or retirement, access to the digital safe remains active. Your pay slips are kept there for at least fifty years or until you turn seventy-five, whichever is longer.
This duration far exceeds the legal retention obligation imposed on the employer. In practical terms, an employee who starts receiving their pay slips at twenty-five will keep their documents until at least seventy-five years old.
The safe uses GDPR-compliant encryption and a timestamp that guarantees the legal value of each deposited document. A pay slip stored in Arkevia has the same evidential weight as its signed paper equivalent.
Your next employer, if they also use Cegedim, will be able to populate the same space. You won’t have to create a new account. This principle of continuity makes MyArkevia a safe that follows your career, not your employment contract.
